Incident Response
At AuthLN, we maintain a structured incident response program designed to quickly identify, contain, and resolve security events while minimizing impact to our customers.
Our Approach
We follow a defined incident response lifecycle to ensure every event is handled consistently and effectively:
• Detection & Reporting — Security events are identified through monitoring, internal reporting, and customer notifications
• Triage & Investigation — Events are assessed, classified by severity, and investigated by our engineering team
• Containment & Mitigation — Immediate actions are taken to limit impact and stop ongoing threats
• Recovery — Systems and services are restored to normal operation
• Remediation & Improvement — Root causes are addressed and controls are strengthened to prevent recurrence
Severity Classification
We prioritize incidents based on potential impact:
• Critical — Active threats or confirmed compromise requiring immediate response
• High — Credible risks or vulnerabilities with potential for exploitation
• Medium / Low — Suspicious or unverified activity requiring investigation
Response & Escalation
Our engineering leadership oversees all incident response activities.
• Critical incidents are escalated immediately to senior leadership
• High severity incidents are tracked and actively managed through resolution
• All events are documented and reviewed
For significant incidents, we establish a dedicated response channel and coordinate across teams until the issue is resolved.
Communication
We are committed to transparency and responsible disclosure.
• Customers are notified of incidents in accordance with contractual and regulatory requirements
• Notifications are issued without undue delay when a confirmed impact is identified
• All external communications are reviewed by executive and legal leadership
Continuous Improvement
Every confirmed incident is reviewed to improve our systems and processes.
• Root cause analysis is performed where appropriate
• Security controls are updated based on findings
• Lessons learned are incorporated into our engineering and operational practices
Our Commitment
AuthLN is built on the principle of proactive security. Our incident response program ensures we can:
• Respond quickly to emerging threats
• Protect customer systems and data
• Continuously improve our security posture
If you have questions or need to report a security concern, please contact us at: